Information We Collect

 

A. Personal Information We Collect:
We collect personal and service-related information from users when they interact with our website, services, or SMS communications. This includes:

• For SMS subscribers: Phone numbers and SMS opt-ins.

• For general users: Name, email address, and phone number.

 

B. How We Collect Information:
Information is collected when you sign up for our services, subscribe to SMS messages, fill out forms on our website, or interact with us via customer service. SMS consent is obtained via opt-in messages when you subscribe to receive text communications. Service-related information is collected through forms or consultations.
 

C. SMS Communications
1. SMS Opt-In:
By opting in to receive SMS messages from Thrive Speech Therapy, you consent to receive service-related communications, which may include:

• Scheduling appointments/meetings

• Discussing therapeutic progress/challenges

• Sending urgent updates

• Communicate with job applicants to schedule interviews

We do not use SMS for marketing purposes. You can opt out at any time by replying STOP to any message or texting HELP for support. Message and data rates may apply.
2. SMS Disclosures:
You may also receive important service-related messages such as reminders for upcoming appointments or activities, resident well-being updates, and alerts for any critical situations or changes within the facility.

• Opt-out instructions: Reply STOP to opt out; reply HELP for support.

3. HELP Message:
If you text HELP, you will receive the following message:
"Thank you for contacting Thrive Speech. How can we help you?"

4. STOP Message:
If you text STOP, you will receive the following confirmation message:
"You will no longer receive messages from Thrive Speech Therapy. To opt back in at any time, reply START."

 

D. Sharing Your Information

We take your privacy seriously and ensure that your information is not shared with third parties for marketing purposes. Specifically: No Third-Party Marketing: Your SMS consent, personal information, and other details will not be shared with third parties or affiliates for marketing purposes.

 

E. Data Security

We implement strict security measures to protect your personal information and ensure that it is stored and transmitted securely. While we make every effort to safeguard your data, please be aware that no method of transmission over the internet or method of electronic storage is entirely secure.

 

F. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you choose to opt-out or unsubscribe, we will delete your personal information as soon as practicable, unless we need to retain it for legal or operational reasons.

 

G. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

 

H. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you of significant changes by updating the “Effective Date.” We encourage you to review the policy periodically.